Term & Conditions:

Customer Service & Policies

We’re here for you, muddy paws, silly questions and all. Whether you’ve got a query about your order, a return to make, or just want to talk dirty (dog), our team’s all ears. Here is all the information you need for items purchased from this website.

Contact Us

Email: help@dirtydogwashes.com
Address: Dirty Dog Washes HQ, 111 Chamberlayne Road, London, NW10 3NS
DMs always open on Instagram: @dirtydogwashes
Contact Form: [Submit here]

We aim to respond within 1 business day, usually sooner (unless we’re elbow-deep in bubbles).

Returns Policy

Changed your mind? No problem. If your tee isn’t quite wag-worthy, you can return it within 14 days of delivery.

To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition.

  • You’ll need the receipt or proof of purchase.

  • Limited edition items must still be in stock elsewhere (if they’re sold out, we may offer exchange or credit only).

How to return:

  1. Email us at help@dirtydogwashes.com with your order number and reason.

  2. We’ll send you return instructions.

  3. Post it back to us (tracked preferred — just in case it takes a detour).

  4. Once received and approved, we’ll refund or exchange your item.

Please note: Return postage is at your expense unless the item is faulty.

Refunds & Disputes

We’ll inspect all returns and process refunds within 5 business days of receiving your item.

Refunds go back to your original payment method.

If you think there’s an issue with your order or a refund, bark at us via help@dirtydogwashes.com. We’ll sort it quickly and fairly — no chasing tails.

Order Cancellations

Changed your mind before it ships? Happens.

  • Email us ASAP at woof@dirtydogwashes.co.uk.

  • If your order hasn’t left the kennel (aka dispatch), we’ll cancel and refund in full.

  • If it’s already been posted, follow the return process above.

Legal & Export Restrictions

We currently ship to UK addresses only.
No international shipping (yet — we’re working on it!).
We don’t sell to countries under embargo or trade restrictions.

Merchandise is for personal use — not resale.
Our brand is trademarked. No counterfeits. No copycats. No funny business.